How do you choose the most effective learning strategy for a given training / performance problem? This gallery highlights some of the learning challenges and performance problems we have encountered over the years, and shows some of the strategies we employed.
Caltex - Walk the Site (Video Demo - Treasure Hunt)
This is video screen capture is made (with permission) from a Caltex copyright, staff training module, designed and built by Raven Design Pty Ltd.
In this module we wanted to provide on-screen practise in a customer facing procedure. The employee is required to identify items in the workplace that need some form of action. The items to be identified come from a checklist of possible issues provided to the learner in the form of a laminated job-aid.
We chose to demonstrate the procedure firstly with a video walk through, then with a simulation of three key areas at a service station. We asked the learner to use the job-aid as a reference and to find a set number of items in each scene. As each item is correctly identified the image is corrected and a supplementary question asked.